If you have any questions, please don’t hesitate to contact us. You can reach us at info@luqavo.com or via the contact page.

If we haven’t answered your question, feel free to contact us. You can reach us via the contact page or by sending an email to info@luqavo.com

Our Currently Payment Methods:

• Apple Pay
• Google Pay
• Maestro
• Mastercard
• Shop Pay
• Visa

Yes, after you place your order, you will receive a confirmation email. This email includes a summary of your order and the delivery address.

Yes, after you place your order, you will receive a confirmation email. This email includes a summary of your order and the delivery address.

You can find your order number in the confirmation email you received shortly after placing your order. The order number consists of 6 digits.

At Luqavo, we are committed to providing a smooth and reliable delivery experience for all customers within the United Kingdom. 

Transit Time:
4–12 business days (Monday–Friday)

Estimated Total Delivery Time:
5–15 business days from the date of purchase

Delivery times may vary depending on product availability, destination, and courier performance. Shipping Policy

Shipping is free for all products and orders.

After your order is shipped, you will receive a Track & Trace code via email to track your order. You can also track your order on our website. You can do this on: Track your Order page

If your shipping tracking is not yet displayed, it likely means your order has not been updated yet. When you receive your Track & Trace code, it may take up to 3 to 5 days to become visible. In most cases, it is updated within 1 day. If your information is still not updated after 5 days, please feel free to contact us: info@luqavo.com

Haven’t received your order? That’s unfortunate! After placing your order, you will receive a confirmation with your order number. Once your order is shipped, you will receive an email with a Track & Trace code to track your package. If you haven’t received this email or if the status of your package is unclear, please contact us at info@luqavo.com

Luqavo does not cover return shipping costs for customer-initiated returns, such as change of mind or ordering the wrong item.If the return is caused by our mistake such as receiving a damaged, defective, or incorrect item we cover all return shipping costs. Return Policy

If already shipped: return required upon delivery: customer pays return shipping for preference-based cancellations.

Please refer to our return & refund policy

Kindly ensure that you submit your return within the 30-day period before the return window closes. Unfortunately, we won’t be able to accept returns after this timeframe.