At Luqavo, we offer a clear and customer-friendly return process. If you are not satisfied with your purchase, you may return your item within 30 days of delivery.
Items must be: unused, in original condition, in original packaging, including all labels, accessories, and documents.
Defective/Damaged/Incorrect Items: free return shipping.
Change of Mind / Wrong Selection: customer pays return shipping costs. Shipping fees are non-refundable.
We do not charge any restocking fee. Approved refunds are processed in full (minus any non-refundable shipping costs).
1. Contact Us: email Email with your order number and reason for return.
2. Pack the Item: return the product in original packaging with all included items.
3. Ship It Back: use the return instructions provided in your authorization email and send via the designated carrier.
Inspection: once your return is delivered, our team inspects the item (1–3 business days).
Refund: after approval, your refund is processed to your original payment method.
Refunds are processed in 7 days
Contact us within 30 days, provide a photo. We issue a replacement or refund. No return fees apply.
Send photo/video proof within 30 days. You may choose a replacement or full refund. No return fees apply.
Return allowed within 30 days. Item must be unused and in original condition. Customer pays return shipping. Refund issued after inspection.
Customer pays return shipping. Refund after inspection and item verification. Exchanges available depending on stock.
Contact us immediately. Missing items are shipped at no extra cost. Refund granted only for the incomplete portion if item cannot be sent.
We investigate with the courier. If the package cannot be located, a full refund or replacement is issued. No fees apply.
If not processed yet: full cancellation with no charges.
If already shipped: return required upon delivery; customer pays return shipping for preference-based cancellations.
Refunds are always issued to the original payment method (credit/debit card, PayPal, Shop Pay, Apple Pay, Google Pay).
We cannot issue refunds to alternate accounts or payment methods.
Returns are not accepted for:
Items marked as Non-Returnable or Final Sale
Hygiene-sensitive items (as stated on product page)
Used, worn, washed, or customer-damaged items
Items missing original packaging or accessories
Contact Information
Store Name: Luqavo
Address:
12 Church Street
Hebden Bridge
West Yorkshire HX7 6AB
United Kingdom
Email: info@luqavo.com
Phone: +447893931016
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond within 1–2 business days.
