At Luqavo, we are committed to delivering your order in a reliable, transparent, and timely manner throughout the United Kingdom. Below you’ll find detailed information about shipping methods, timelines, fees, and delivery conditions.
We offer free shipping on all orders within the United Kingdom, with no minimum purchase required.
Orders are shipped using reliable UK delivery partners. The courier is selected based on package size, destination, and service availability.
Our delivery partners include:
Royal Mail
DPD
FedEx
Order Cut-Off Time:
Orders placed after 5:00 PM (GMT) are processed on the next business day.
Handling Time:
Orders are prepared and dispatched within 1–3 business days (Monday–Friday).
Once processing is complete, your order is handed over to the selected courier.
Transit Time:
4–12 business days (Monday–Friday)
Estimated Total Delivery Time:
5–15 business days from the date of purchase.
Delivery times may vary due to product availability, delivery location, or courier performance.
Once your order has shipped:
You will receive a confirmation email containing your tracking number.
You may track your parcel via our Order Tracking page or directly on the courier’s website.
Tracking updates may take 24–48 hours to become active after dispatch.
Orders shipped within the United Kingdom:
Do not incur customs fees
Include applicable VAT and taxes in the displayed product price
No additional charges apply upon delivery.
If a courier is unable to deliver your parcel due to an incorrect address or recipient unavailability, they may:
Attempt redelivery
Leave a delivery or collection notice
Hold the parcel at a local depot or pickup location
If the parcel is returned to us, we will contact you to arrange reshipment.
If your order is delayed beyond the expected timeframe, lost in transit, or arrives damaged:
Contact our customer service team as soon as possible
We will investigate the issue with the courier
If the parcel cannot be located, we will offer either:
A full refund, or A replacement shipment (subject to availability)
Your satisfaction and order security are important to us.
If you have questions about your shipment or need assistance, please visit our FAQ page or contact our customer support team.
We are always happy to help.
Store Name: Luqavo
Address:
12 Church Street
Hebden Bridge
West Yorkshire HX7 6AB
United Kingdom
Email: info@luqavo.com
Phone: +447893931016
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond within 1–2 business days.
