Last updated: February 12, 2026
This Privacy Policy explains how Luqavo (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website (the “Site”) or use our services (the “Services”).
The Services include all interactions with our website, customer support channels, and communications operated by Luqavo.
References to “you” or “your” mean any user of our Services, including website visitors, customers, or individuals whose personal data we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or regulatory obligations.
When changes are made, we will publish the updated version on our Site and revise the “Last updated” date accordingly.
We collect personal information through multiple sources. The type of information we collect depends on how you interact with Luqavo and our Services.
We use collected information to operate our business, provide our Services, communicate with users, improve our platform, comply with legal obligations, and protect our rights and the rights of our users.
We may collect personal information that you voluntarily provide, including:
Contact details such as your full name, shipping address, billing address, phone number, and email address
Order and transaction details including payment confirmation, delivery information, and order history
Account information such as usernames, passwords, and security credentials
Customer support communications and any information you choose to share with us
Some features of our Services require specific information. If you choose not to provide it, you may be unable to access certain features.
When you use our Site, we automatically collect certain information through cookies and similar technologies, including:
Device and browser details
Network and connection information
IP address
Pages viewed, interactions, and browsing activity
This data helps us understand how users interact with our Site and improve performance and functionality.
We may receive information from trusted third parties, including:
Service providers such as e-commerce platforms and hosting providers
Payment processors that handle transactions securely
Analytics and advertising partners using tracking technologies
All information received from third parties is handled in accordance with this Privacy Policy.
We use personal information to:
Process payments and fulfill orders
Manage customer accounts
Arrange shipping, returns, and exchanges
Send order confirmations, updates, and service-related communications
We may use your information to:
Send promotional emails, messages, or offers
Display personalized advertisements
Improve and tailor your shopping experience
For users in the European Economic Area (EEA), these activities are based on our legitimate business interests under Article 6(1)(f) of the GDPR.
We process personal information to:
Detect and prevent fraud, abuse, or unauthorized access
Protect the security and integrity of our Site and Services
If you believe your account has been compromised, please contact us immediately.
We use your data to:
Provide customer support
Respond to inquiries
Improve our Services, website functionality, and user experience
We use cookies and similar technologies to:
Operate our Site
Remember user preferences
Analyze site performance
Personalize content and advertising
You may disable cookies through your browser settings; however, doing so may affect certain features of the Site.
For Shopify-related cookie details, visit: https://www.shopify.com/legal/cookies
Store Name: Luqavo
Address:
12 Church Street
Hebden Bridge
West Yorkshire HX7 6AB
United Kingdom
Email: info@luqavo.com
Phone: +447893931016
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond within 1–2 business days.
